PROJECT FOCUS: Battle at the Barn
For the past two years, I have enjoyed doing the lion’s share of the social media marketing for the Battle at the Barn Coke Syrup Races in Des Moines, Iowa. Coke syrup races are just what they sound like – fountain Coca-Cola syrup is sprayed onto a concrete surface, go-karts, 4-wheelers, and even lawnmowers take up the challenge to race on it. While 2020 was a bit of a crapshoot regarding whether or not events would be allowed to happen, Battle at the Barn XIII took place over this past weekend, January 22-23. In 2021, nearly 250 entries made the event a great success.
How I market motorsports events is very similar from event to event. It is a great deal of awareness-building, making posts to offer the information attendees will need before they arrive. This includes pricing, event timing, available merchandise, and other general “need-to-know” aspects of the event. While these seem relatively elementary, it builds anticipation and excitement. Getting people ramped up for an event is easy – but following through and keeping up on that excitement tends to be difficult.
With COVID-19 at the forefront of everyone’s mind, marketers have had to switch their focus (more on this in a future post). We not only have to let everyone in on what’s going on with the clients and companies we work with, but we have to create a picture of it in the minds of our ideal customers. What that includes is all of the above, plus putting out COVID guidelines and restrictions. You want customers to know EXACTLY what they’re walking into before they go, and do your best, as the person responsible for marketing that event, for getting that information to the people who need it the most.
Thankfully, Battle at the Barn XIII was relatively the same as in past years (masks required), marketing it was a bit different from in the past. With so much information to put out, it was difficult to figure out exactly what needed to go out when to serve the needs of as many people as possible. The work started in August, with an announcement that the event would, in fact, take place. We could capitalize on Cyber Monday (and its’ #CyberMonday hashtag) by putting grandstand tickets out for sale. In late November, a Facebook event was created to give potential attendees two months to plan for attending the event. We were able to capitalize on two major holidays, Christmas and New Year’s Day, to not only wish our followers well but keep the 2021 logo and event at the forefront of people’s minds. While the rumor mill was on overdrive, we were able to calm concerns in early January by making an announcement, accompanied by the Governor’s proclamation, that said the event would take place as scheduled. I utilized FAQ graphics, calling them #FastFAQs, putting them out individually, and then as a group. I created graphics when the pits and grandstands opened each day, offering timing and admission information for both. I am still getting used to putting out the same information multiple times, but overall, it serves a purpose. At the end of the day, I completed the event marketing for Battle at the Barn XIII with a simple thank you. While it seems like a relatively small thing, it makes a big impact.
Marketing is one thing, but marketing as an aspect of customer service serves the biggest impact. You want your customers to care about your product, and utilizing your marketing as another arm of customer service is a great way to do just that.